Dental Office Management Final Review Correctly Answered Latest

Content Preview

Dental Office Management Final Review | Q&A Latest 2025/2026 | 100% PASS When answering the phone you should possess what type of qualities? - Answer -A broad knowledge of dentistry, high degree of self confidence, alert and able to make good decisions while possessing good verbal communication skills ,speaking with a smile in the voice, being enthusiastic and,having a cordial manner When a patient calls for an emergency appointment, how can you distinguish if it is a true emergency? (Ch.11) - Answer -When a patient calls and requests an immediate appointment for toothache ask the patient the following questions: how long has the tooth and bothering you? Which tooth is it? What type of discomfort are you experiencing a sharp pain or dull pain? Is that tooth sensitive to hot and cold air, pressure. Patients should be scheduled for emergencies during designated buffer periods What is a recall system used for? (Ch.12) - Answer -Notify patients of the timing of routine dental hygiene care. Some practitioners have adopted the term re-care rather than recall because they believe it infers a more caring approach What are three factors that make a recall system successful? (Ch. 12) Answer -Educating the patient about his or her dental health