CUSTOMER SERVICE BUS 209 CH.2 ACTUAL 2025/2026 CORRECTLY ANSWERED

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CUSTOMER SERVICE BUS 209 CH.2 ACTUAL 2025/2026 QUESTIONS AND 100% CORRECT ANSWERS Marketing is in the need-fulfilling business. - Answer -False A customer service worker who helps a customer to better understand their purchased product or service is fulfilling a customer need. Answer -True A basic deficiency of a particular essential item is known as a need. Answer -True To provide effective customer service, it is up to a CSW to understand the customer's needs, to know the particulars of the company's products and services, and to focus on . - Answer -what they are able to do for the customer A customer who is looking for an interaction as a source of human connection is an example of a customer want. - Answer -True An overt mode of behavior that constitutes culturally approved ways of behaving in specific situations is a - Answer -Custom A _____ is defined as the inner drive or pressure to take action to satisfy a need. - Answer -Motive Groups that shape a person's attitudes and behavior, such as churches, clubs, schools, and friends are known as - Answer -Reference groups When spending extra time with a customer who is looking for a human connection, which of the following phases of customer service will allow the CSW to complete the interaction? - Answer -Listening, empathizing, taking control (all of thee above) Need assistance on Online classes, Exams & Assignments? Reach out for instant help!! Full Course Assistance, Plagiarism-free Essay Writing, Research Paper, Dissertation, Discussion Posts, etc…. Confidential & Secure services. Tutors are available for all subjects! Email now at: tutorjean01@gmail.com