HDI DESKTOP SUPPORT MANAGER STANDARDS ACTUAL 2025/2026

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HDI DESKTOP SUPPORT MANAGER STANDARDS ACTUAL 2025/2026 QUESTIONS AND 100% CORRECT ANSWERS "1.1.1 Identify the characteristics of an effective leader." - Answer -"An effective leader: • Leads by example • Motivates others • Encourages participation, creative thinking, and initiative • Demonstrates a positive attitude • Practices active listening skills • Displays ethical behavior 1.1.2 Identify ways to reach optimized levels of performance." - Answer -"Reach optimized levels of performance by: .. Using recognized organizational models and techniques to identify ways to improve performance - D.I.C.E. (Duration, Integrity, Commitment, Effort) - Knowing-Doing Gap Six Sigma - Kaizen .. Conducting a SWOT analysis (strengths, weaknesses, opportunities, and threats) to identify areas to leverage, improve, enhance, and manage .. Implementing continual improvement programs • Developing programs that reward initiative • Setting goals that are realistic and achievable .. Benchmarking key performance indicators (KPls) against those of similar organizations" Need assistance on Online classes, Exams & Assignments? Reach out for instant help!! Full Course Assistance, Plagiarism-free Essay Writing, Research Paper, Dissertation, Discussion Posts, etc…. Confidential & Secure services. Tutors are available for all subjects! Email now at: tutorjean01@gmail.com 1.1.3 Explain how to provide tactical direction to the desktop support team." - Answer -"Provide tactical direction to the desktop support team by: • Making tactical decisions based on the strategic goals and objectives of the organization • Being innovative and creative in planning and problem-solving • Scheduling weekly meetings with the team to review issues and changes • Keeping the team appraised of the top ten incidents and service requests and their solutions • Meeting individually with team members to clarify their goals and hold them accountable" "1.1.4 Explain the importance of displaying confidence." - Answer -"Displaying confidence: • Removes doubts about competency • Establishes credibility • Encourages communication • Fosters rapport" 1.1.5 Describe the differences between management and leadership." - Answer -"Management is effectively executing the organizat ion 1 s direction and goals. Management activities include measuring customer satisfaction, monitoring team performance, enforcing the rules of the organization, and planning daily tasks and activities. Leadership is creating direction according to the mission and vision of the organization. Leadership activities include coaching, driving organizational change, and setting goals and objectives." 1.1.6 Identify ways to provide direction and focus under ambiguous or chaotic circumstances." - Answer -"Provide direction and focus under ambiguous or chaotic circumstances by: .. Creating a communication hub so that people can get accurate information .. Empathizing with team members and leveraging your presence to Need assistance on Online classes, Exams & Assignments? Reach out for instant help!! Full Course Assistance, Plagiarism-free Essay Writing, Research Paper, Dissertation, Discussion Posts, etc…. Confidential & Secure services. Tutors are available for all subjects! Email now at: tutorjean01@gmail.com