Course:
USPS
Institution:
USPS
USPS Sales and Services Associate Training Q&A Latest Update
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✅ Verified answer explanations
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✅ Prepared for 2025/2026 test cycle
Uploaded on: | April 28, 2025 |
Last updated: | April 30, 2025 |
Number of pages: | 18 |
Written in: | 2025/2026 |
Type: | Exam (elaborations) |
Contains: | Questions & Answers |
Tags: | USPS Sales and Services Associate Training Q&A Latest Update |
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USPS Sales & Services Associate Training | Q&A Latest 2025/2026 | 100% PASS Perception is - Answer -Reality What are our goals? - Answer -Grow revenue, increase market share, develop lifetime customers. What are some non-verbal communication cues? - Answer -Body movement, facial expressions, personal space. The SSA shows communication is occurring when they ask the hazmat question? - Answer -True. Communication skills require you to practice actively attending. What does S.O.L.E.R. represent? - Answer -Squarely face the person. Open your posture. Lean towards the sender. Eye contact. Relax. What is a value proposition? - Answer -The value to the customer of the product features and benefits....how the customer feels the product meets their needs. What is "need satisfaction selling"? - Answer -The understanding of a customer's needs through the use of probing questions and careful listening. What are some examples of the use of the "language of needs"? Answer -I need, I want, I'm looking for, It's important, etc.