USPS SSA ACADEMY 421 EXAM Q&A Latest Update Graded A
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USPS SSA ACADEMY 421 EXAM Q&A Latest Update Graded A
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| Uploaded on: | April 28, 2025 |
| Last updated: | April 30, 2025 |
| Number of pages: | 8 |
| Written in: | 2025/2026 |
| Type: | Exam (elaborations) |
| Contains: | Questions & Answers |
| Tags: | USPS SSA ACADEMY 421 EXAM Q&A Latest Update Graded A |
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USPS SSA ACADEMY 421 EXAM | Q&A Latest 2025/2026, 100% PASS Postal service employees operate under a mandate to protect and preserve the mail placed in its: - Answer -Custody A violation of the security and sanctity of the mail is: - Answer -Failing to deliver the mail. The first opportunity for a sales and services associate to start the customer experience on a positive note is to: - Answer -Deliver a first impression. The type of communication that can enhance or contradict messages is: - Answer -Non - verbal communication approach a sales and services associate can use to engage our customers and ensure their need are met is: - Answer -A+GIST Why is maintaining the security and sanctity mail one of the core responsibilities of the Postal Service ? - Answer -Instills customer confidence. Successful sales transactions occur when the Sales and Services Associate (SSA): - Answer -Makes an informed mutual decision with the customer on products services. What is the most positive way to impact customer perception of the Post Office? - Answer -Provide world - class customer service
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