Zendesk Support Admin Certification Q&A Latest Update
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Zendesk
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Zendesk
Zendesk Support Admin Certification Q&A Latest Update
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| Uploaded on: | May 2, 2025 |
| Last updated: | May 2, 2025 |
| Number of pages: | 13 |
| Written in: | 2025/2026 |
| Type: | Exam (elaborations) |
| Contains: | Questions & Answers |
| Tags: | Zendesk Support Admin Certification Q&A Latest Update |
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Zendesk Support Admin Certification | Q&A Latest 2025/2026 | 100% PASS What is a View? - Answer -Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Answer -Areas inside tickets to add in more contextual information about the customer. What are Events? - Answer -Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Answer -Enable agents to update tickets with scripted answers based on predefined actions/events. What are the 3 types of Business Rules? - Answer -Triggers, Automations, and SLAs. What type of Business Rule is event-based? - Answer -Triggers What type of Business Rules are time-based? - Answer -Automations and SLAs. What is an Automation? - Answer -A Business Rule in which something happens to the ticket after a certain amount of time has elapsed and the ticket meets certain conditions.
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