Zendesk Training Test Q&A Latest Update 2025-2026
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Zendesk
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Zendesk Training Test Q&A Latest Update 2025-2026
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✅ Prepared for 2025/2026 test cycle
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| Uploaded on: | May 2, 2025 |
| Last updated: | May 2, 2025 |
| Number of pages: | 24 |
| Written in: | 2025/2026 |
| Type: | Exam (elaborations) |
| Contains: | Questions & Answers |
| Tags: | Zendesk Training Test Q&A Latest Update 2025-2026 |
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Zendesk Training | Q&A Latest 2025/2026 | 100% PASS Tips to be an Active Listener? (5) - Answer -10 second rule Limit distraction (No phone, Slack on mute) Don't interrupt (Write down questions/thoughts) Clarify & paraphrase Listen to emotions How to be an active listener? (5) - Answer -1. Ask Questions 2. Seek Elaboration (Repeat answer, 5 Whys) 3. Speak Less (Bite Tongue) 4. Use Minimal Encouragers ("Right") 5. Probe Further (Repeat Answers, Seek Clarification) CX Trends -- Background - Answer -"2020 changed everything. Stuck at home, customers flocked online. Almost overnight, agents began operating apart. And companies scrambled to figure it all out. A company's success depends on their customer experience -- 3/4 think of whether a company does it well when making a purchase 1/2 will leave after one bad experience
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