SPMT 370 MIDTERM EXAM ACTUAL 2025/2026 VERIFIED

Content Preview

SPMT 370 MIDTERM EXAM ACTUAL 2025/2026 QUESTIONS AND 100% CORRECT ANSWERS Which three social agents are linked to - Answer -Friends, fathers, media, Four modes of everyday communication - Answer -Speaking, listening, body language, writing Five conflict management styles and what they each mean - Answer -Withdraw(avoidance), Surender(giving in), Hostile aggregation(intimidation), Persuasion(attemet to alter view) Dialogue(negotiation) What is a customer service barrier - Answer -Age, economic, education/life, culture, bias/prejudice, defending your work environment Demographic research - Answer -age, gender, occupation, ethnicity, geolocation, education level, religion psychographic research - Answer -personality characteristics, lifestyle, social class, habits, beliefs, behaviors, interests demand-pull inflation - Answer -occurs when an increase in demand is so great that the production can't keep up which typically results in higher prices cost pull inflation Need assistance on Online classes, Exams & Assignments? Reach out for instant help!! Full Course Assistance, Plagiarism-free Essay Writing, Research Paper, Dissertation, Discussion Posts, etc…. Confidential & Secure services. Tutors are available for all subjects! Email now at: tutorjean01@gmail.com