Chapter 4 NRF Q&A Latest Update
Course:
Customer Service NRF
Institution:
Customer Service NRF
Chapter 4 NRF Q&A Latest Update
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| Uploaded on: | May 2, 2025 |
| Last updated: | May 2, 2025 |
| Number of pages: | 4 |
| Written in: | 2025/2026 |
| Type: | Exam (elaborations) |
| Contains: | Questions & Answers |
| Tags: | Chapter 4 NRF Q&A Latest Update |
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Chapter 4- NRF | Q&A Latest 2025/2026 | 100% PASS If you receive counterfeit money, you should - Answer -delay the customer call the police write your initials an date in the white border _________________ can make a difference in your overall sales during the year - Answer -referrals ________________ is the best means of recommendations - Answer word of mouth When following up with a customer, it is important to use a method suited to the __________________ - Answer -customer When arranging for delivery, as a sales associate, it is your responsibility to ............... - Answer -explain delivery options In the self-service model for selling & service, is there a lot or limited interaction between sales associate and customer? - Answer -limited What should be included in a customer's record? - Answer -name address telephone number email address
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