Course:
Customer Service NRF
Institution:
Customer Service NRF
NRF CUSTOMER SERVICE (NEW) Correctly Answered Latest
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✅ Prepared for 2025/2026 test cycle
Uploaded on: | May 2, 2025 |
Last updated: | May 2, 2025 |
Number of pages: | 14 |
Written in: | 2025/2026 |
Type: | Exam (elaborations) |
Contains: | Questions & Answers |
Tags: | NRF CUSTOMER SERVICE (NEW) Correctly Answered Latest |
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NRF CUSTOMER SERVICE – NEW | Q&A Latest 2025/2026, 100% PASS Horizon electronics is launching a new ali-in-one product. The product can be used to play music, watch movies, check email, and make phone calls. Because there are so many features, you know there will be many questions. Your company is advertising a sale on the product, hoping that customers will buy it from your store rather th~ online or at a competitor's store. How should you prepare for the large amount of clients asking about this product? - Answer -Test the item on display making sure you can explain how to use each feature. You are ringing up a customer's order when the customer notices that the price on one of the products rings up incorrectly. The customer states that there was a sale sign in front of the product. You check and find that there is an old, expired sale sign in front of the product. Which of the following is the MOST appropriate course of action? - Answer Remove the sale sign, apologize to the customer, and allow her to purchase the item at the sale price. Which answer BEST describes when a sales associate knows all of the information needed to successfully sell a product in the store? - Answer -The sales associate can confidently and intelligently answer all of the customer's questions about a product and solve routine problems with the product A sales associate in a garden center is ringing up a customer who is buying several house plants. How can a sales associate BEST inform the