NRF Customer Service and Sales Chapter 4 Performing Your Best Q&A Latest Update
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Customer Service NRF
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Customer Service NRF
NRF Customer Service and Sales Chapter 4 Performing Your Best Q&A Latest Update
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| Uploaded on: | May 2, 2025 |
| Last updated: | May 2, 2025 |
| Number of pages: | 4 |
| Written in: | 2025/2026 |
| Type: | Exam (elaborations) |
| Contains: | Questions & Answers |
| Tags: | NRF Customer Service and Sales Chapter 4 Performing Your Best Q&A Latest Update |
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NRF Customer Service and Sales Chapter 4 Performing Your Best | Q&A Latest 2025/2026, 100% PASS Body language cues - Answer -conscious or unconscious gestures and movements that express feelings or intentions. Eight Primary Elements of Body Language - Answer -face, eyes, posture, gestures, voice, movement, touch, appearance Service Recovery - Answer -an action the retailer provides to address a service failure. The Four-step Service Recovery Process - Answer -1. Keep your composure, 2. Apologize and thank the customer, 3. Listen carefully and investigate the situation, 4. Propose solution options 8% - Answer -Amount of retail sales resulting in a return or exchange. clientele - Answer -The collective group of customers that are served by that retailer. referral - Answer -the term for when a person recommends a store or salesperson based on their positive experiences. employability attributes - Answer -skills that employers look for in potential employees skill - Answer -the ability to do something well
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