NRF Customer Service Study Guide part 2 Q&A Latest Update
Course:
Customer Service NRF
Institution:
Customer Service NRF
NRF Customer Service Study Guide part 2 Q&A Latest Update
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| Uploaded on: | May 2, 2025 |
| Last updated: | May 2, 2025 |
| Number of pages: | 11 |
| Written in: | 2025/2026 |
| Type: | Exam (elaborations) |
| Contains: | Questions & Answers |
| Tags: | NRF Customer Service Study Guide part 2 Q&A Latest Update |
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NRF Customer Service Study Guide part 2 | Q&A Latest 2025/2026 | 100% PASS Keeping records about customer preferences: • Can help you provide more personalized service to returning customers • Will make customers suspicious of your ability to remember details • Requires an expensive computer system - Answer -• Can help you provide more personalized service to returning customers Referring a customer to a competitor will likely result in: • The customer seeking you out for future needs • The customer never returning to your store • A lost sales opportunity for you • None of the above - Answer -None of the above Which of the following steps will help you keep commitments to customers?
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