Rise Up Customer Service and Sales Correctly Answered Latest Update
Course:
Customer Service NRF
Institution:
Customer Service NRF
Rise Up Customer Service and Sales Correctly Answered Latest Update
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| Uploaded on: | May 2, 2025 |
| Last updated: | May 3, 2025 |
| Number of pages: | 4 |
| Written in: | 2025/2026 |
| Type: | Exam (elaborations) |
| Contains: | Questions & Answers |
| Tags: | Rise Up Customer Service and Sales Correctly Answered Latest Update |
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Rise Up Customer Service and Sales | Q&A Latest 2025/2026 | 100% PASS Active listening - Answer -A structured form of listening and responding that focuses the attention on the speaker. The listener must take care to attend to the speaker fully and understand any messages suggested behind the words. Body language cues - Answer -Conscious or unconscious gestures and movements that express intentions. These are a key form of nonverbal communication. Brand promise - Answer -An extension of the company brand that reflects the benefit of doing business with them (such as providing great customer service) Company brand - Answer -The overall impression gathered from information that is seen, heard and experienced by customers who encounter a business, its products and its services. Company culture - Answer -The unique way that an organization's employees interact with each other and with customers. The culture defines the personality of a company and typically includes a variety of elements such as work environment, company mission, values, ethics, expectations and goals.
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