Customer Service NRF Chapter 1 Q&A Latest Update 2025

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Customer Service NRF-Chapter 1 | Q&A Latest 2025/2026, 100% PASS Brick-and-mortar - Answer -The presence of a physical storefront and face-to-face customer experiences. Closeout stores - Answer -Off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturers' price. Ex: Marshalls, Ross Commercial cue - Answer -Advertising message that impacts purchase decisions Comparison shopper - Answer -The customer who spends time searching for the best price or deal on the item she is looking to purchase. Convenience stores - Answer -These stores aim at providing their customers a convenient shopping experience. These general merchandise stores are easily accessible, small in size, with quick shopping and easy checkout. Ex: 7-Eleven, Phillip 66 Department stores - Answer -These stores offer good service and a broad variety and assortment of products of mid-to-high quality. Ex: Kohl's, Dillard's, JC Penney Direct selling - Answer -Salespeople contact customers directly in a convenient location, often at a customer's home; demonstrate product benefits; take orders; and deliver the products or perform the services. Ex: Mary Kay, Avon, Tupperware